Remembrance Day: How to Engage Students and Build Empathy

Remembrance_001I have participated in numerous school based Remembrance Day ceremonies.  From my observations over the years, I have concluded that the participation of the student population in a traditional assembly style Remembrance Day ceremony typically falls into one of three categories:

  •  A segment of the school population is invested in the activity and emotionally engaged in the act of remembrance. 
  • A portion of the population is compliant in that they display the expected behaviours, though they may or may not relate to the underlying message behind the day.
  • The final category includes those disengaged students who do not appear to grasp the spirit of Remembrance Day.

What are schools to do to make this day meaningful?  To answer that, one must first answer the question:  What is the purpose of Remembrance Day?  According to Veterans Affairs Canada, Remembrance Day commemorates Canadians who died in service to Canada from the South African War to current missions.”  Simply holding a traditional assembly style service may or may not be the best way to enhance student understanding and build empathy.

When it comes to educating students about Remembrance Day, I favour a participatory approach designed to engage the students in dialogue, provoke thoughtful reflection, and challenge students and staff alike to make the connection between their own lives and “Canadians who died in service”.

Veteran’s week is an opportunity to set the tone for Remembrance Day.  As Principal, why not seize this opportunity to orchestrate a series of school wide activities geared toward enhancing students’ understanding of the significance of this day?  The Veterans Affairs web site includes a number of resources designed for classroom use. These can serve as excellent launch points for a variety of engaging learning experiences.

During our day of observance, we carry out activities meant to educate and to build empathy.  Each period of the day begins with a structured, guided activity designed to be meaningful to all.

PoppiesFor example, one period may see all teachers have their students view a particular video from the Veterans Affairs Video Gallery.  Staff is provided with a simple discussion guide to use in engaging the students in dialogue about what they viewed.  The next period may start with students reading Remembrance Day reflections over the school PA system, or perhaps explore classroom based reading selections.  The Veterans Affairs “Ways to Remember” page provides a wealth of school and classroom based approaches to foster active participation in Remembrance Day.

Whether schools carry out these activities as a lead-in to a traditional assembly style ceremony, or incorporate them into a more participatory “Day of Remembrance”,  it is the spirit of Remembrance Day that must be at the heart of what we do. 

As educators, we are obliged to

  • engage our students in activities related to Remembrance Day,
  • build empathy towards those died in service,
  • help students clearly understand the connection between the sacrifices made by others and the lives we are living today.

That is the least we can do.

 

Bi-Tech: Relating to Both the Digital and Analog Generations

old phone new phoneI am of the generation that grew up in a largely pre-digital era. With the pace of technological innovation in today’s world being what it is, nearly all of us can say we have seen a tremendous amount of change in our lifetime. Yet I find myself in a challenging and somewhat frustrating position;  I need to be able to competently use the latest technology while maintaining a skill set related to that which is rapidly being rendered obsolete.

The best way to illustrate the need for this is to reference my own family. I communicate with my adult children via text messaging and occasionally through a social networking medium. Typical of most digital natives, online media is their first choice when it comes to news, sports and entertainment. We carry our smartphones with us practically everywhere and can connect in seconds, although I can count on the fingers of one hand the number of times we actually used those devices as telephones.  Our practice has been to exchange bite sized pieces of text information. I respect that they prefer to communicate in this fashion

My elderly mother receives a daily printed newspaper. She does not have internet access in her home, and relies on the radio and television for her news and entertainment. She has a cell phone and I continue to try to persuade her that the device is essentially useless when turned off.  (From her perspective, there is no reason to turn it on if she is not actively using it.)  She relies on her land line telephone, preferring real time conversation as her primary means of distance communication. I respect that she prefers to communicate in this fashion.

I am caught in the middle with a perspective that yields a unique understanding of both digital cultures.  As a result, I am proficient in accessing communication technologies across generations, something of which I am not confident either generational extreme can boast.

Out with the old and in with the new?

A number of my age cohorts are tech savy, others are decidedly not. As a high school principal, many of the parents with whom I interact typically fall somewhere within that continuum. Does that impact on how I communicate with them?  It most certainly does.

Consider the traditional school newsletter, which continues to be a commonly used communication tool. Stuffed into backpacks and binders, some might find their way home to their intended audience, but many do not. Recognizing that they could improve on their delivery rate, schools began to make newsletters available online or to email them directly to parents, yet they did not necessarily abandon the hard copy backpack-delivery model. This is in recognition of the fact that we are dealing with parents who relate best to a paper newsletter as well as those who prefer to receive that information electronically.

So are schools then to exploit new technologies while maintaining older, even obsolete means of communication?  My answer to that is a qualified no. While we are obliged to communicate with parents and with the community at large, it is our responsibility to enable them to receive information in more current formats and  move away from yesterday’s practice.

IMG_4446aThe Digital Divide.

It has been years since I have sent home a regular printed school newsletter. Our school sends one major newsletter style publication home each year as an insert in the year-end report card. It includes information about the upcoming school year and frequently references the school website as an information source. QR codes direct the more tech savy parents to relevant sections of the school website and it is clearly indicated that this is the one printed newsletter parents can expect to receive. Our goal is education, and that includes enabling the ability to access school information through modern means.

I recognize that some people may be incapable of accessing information through current technology, and for these people we gladly print and send the relevant sections of the school website. These are increasingly rare cases.

Straddling that digital divide can be a challenge. Parents, particularly those of high school students, are largely digital immigants.  While one may deem it necessary to preserve dated strategies to faciliate communication with all parents, the resulting reality sees the same information available in a variety formats and delivery models.  This redundancy is ultimately inefficient.

At some point we must abandon the obsolete.  As communication technologies evolve, so must our practices.

Professional Development: Don’t Waste Your Time!

professional developmentOn any given day, both my physical and electronic inboxes contain notices about high profile speakers, regional workshops, webinars, seminars, and more – a plethora of chances to build on one’s professional skill set.

Targeted professional development results from thoughtful self analysis culmunating in a professional growth plan. Yet professional development activities also have the potential be an expensive waste of time.  This is most likely to be the case where PD is reactive, pursued with little consideration for personal or organizational needs, and receives no follow up.

I write “The Principal in Practice” to share what experience has taught.  The focus of this article is on how to target PD initiatives and virtually eliminate wasteful PD practices.

Personal vs System Based PD

There are essentially two types of PD – personal and system based.  Personal PD is just that, and related to one’s personal growth plan.  System based is linked to providing those engaged in a shared initiative to develop their skill set in a generally similar way.

Personal Professional Development:

At the start of each school year, I engage each individual teacher in a dialogue regarding their professional goals for the year.  This is an opportunity to have a frank discussion about what they view as their most pressing needs. As principal, my role is to keep a number of influencing factors in the mix, including school goals, Division priorities, effective teaching practices, and above all, student learning.

I typically encourage teachers to formulate two or three goals related to some or all of the above and we invariably negotiate some mutually agreeable target areas.

Those professional goals become the filter through which all prospective PD activities must pass.  When a teacher approaches me about attending a PD session, my first response is to initiate a discussion about how the activity relates to those goals.  If there is a clear connection, my job is to find a way to support that activity.  If there is not, then my job is to redirect the conversation toward the teacher’s professional growth plan and to determining the types of activities that will help him or her to achieve the objectives in that plan.

System Based Professional Development:

System based PD is typically put in place to support a school based or Division wide initiative.  It is challenging to create these types of PD activities because the target population is often at different learning stages.  Some may be well versed in the topic while others are only beginning their learning journey.  Where that is the case, the wise PD planner will turn that into an advantage by exploiting the skills of those who have the background to support or mentor those who do not.

When PD fails

A critical first step in creating meaningful system wide PD activities is to conduct a needs analysis to target interventions.   PD planners can err by targeting too low.  When they fail to recognize that a particular skill set already exists, participants will be bored, and subsequently disengaged from the activity.  Alternately, planners can target too high and by making assumptions about the audience’s knowledge base, they risk disengagement from participants who feel they are in over their heads.

Even a simple needs analysis can inform PD planners about their audience and enable them to create a valuable, meaningful experience.

Follow up

The phrase “drive-by PD” refers to those one-off activities that receive little or no follow up.  While it may be tempting to become involved in a hot topic PD session, such events rarely provide much benefit in the long run.  The concept that any professional development is good professional development is simply not valid.  PD is expensive in terms of both time and money, and there is no excuse for wasting either.

How do you know PD is impacting student learning?

PD activities must ultimately lead to one important thing – an improvement in student learning.  A good PD plan will articulate some means of determining that relationship. What that looks like is dependent upon the situation and it does not have to be particularly complex.  The key elements to include are:

  • Determining the need
  • Formulating the PD plan
  • Carrying out the plan
  • Evaluating the impact of the plan

Stay the Course

It may be tempting to veer off course now and then, but following a well thought out plan will provide the greatest impact in the long run. Our time and resources must never be wasted as we provide leadership and foster professional growth in those around us.

New Teachers: I’m Your Principal and I’m Here to Help.

booksIt has occurred a number of times over my career that I have supervised a first year teacher. I have always found something exciting about that. Typically, these individuals display hopeful enthusiasm combined with a measure of anxiety and an incredible amount of energy. Their youthful optimism and determination to make a difference inspires me to go the extra mile in helping to make their first year in the profession a highly successful one.

The degree of influence the principal exerts on the school-community is well documented. The principal of a new teacher is in a unique position to significantly impact on that person’s career. Nurturing these individuals takes time, requires a great deal of understanding, a supportive attitude, and sensitivity to the needs of the teacher while at the same time keeping the focus on student learning.

While every situation is unique, there are some essential functions that an educational leader must fulfill in supporting the beginning teacher:

Know the teacher’s learning style.

We talk about how students have unique needs and learning styles. Adults are no different. The best thing about having a conversation with teachers about their own learning styles is that they are likely more self aware on this topic than any other segment of the population. They know what works for them and possess the vocabulary to articulate it. As principal, I need to know how my teachers learn.  Only then can I effectivley support their professional growth and learning.

Build the Relationship.

When I am having a conversation with a teacher about professional practice, I want the teacher to see that I am completely invested in that discussion and will do whatever I can to enhance the classroom learning experience.

The foundation of any relationship is trust. The beginning teacher needs to know that you will tolerate “mistakes” with a view to using them as the basis of lessons on how to improve instructional practice. Help the teacher to see, through your actions, that your priority is to help that individual grow professionally. Prove it by always following through on the things you have pledged to do to achieve that.

Facilitate networking.

A beginning teacher is not likely to know of all the resources upon which they can rely. As I bring resource people into the school – consultants, co-ordinators, technicians, clinicians, and so on – I make sure they take some time to connect with the new teacher. It is not difficult to arrange for a 15 minute meeting where the individual can meet face to face with the teacher and explain his or her role in supporting student learning. I have found that these resource people are always grateful for the chance to make the teacher aware of their services, and it often proves to be the initial step in building a supportive professional relationship.

Creating mentorship opportunities and the chance to network with colleagues is an excellent way to support the beginning teacher. The well connected principal will exploit opportunities for collaboration between the new teacher and those from whom he or she can learn and seek support.

Articulate procedures.

Experienced principals know how important it is to have procedures in place to govern common every day school based practices. With time, they become our routines and we rarely give them second thought. Yet, new teachers don’t know the procedures for ordering materials, getting field trip approvals, submitting leave forms, and the dozens of day to day activities that we may take for granted. This is easily dealt with by creating a staff handbook that concisely details all of these routines. No teacher should feel lost when it comes to daily procedures; there is  no reason for this to ever cause anxiety.

Recognize that the beginning teacher may not be aware of the critically important role played by support staff. Ensure the teacher knows what he or she can ask of the school secretary or custodian.

Handle with Care

The above functions indeed apply to all teachers and not just those starting out in the profession. However, the needs of beginning teachers are amplified during that important first year in the classroom. As principal, you have significant influence on the direction of that person’s career. True educational leaders will seize the opportunity and create the conditions for success.

Graduating? Good. You SHOULD Be Graduating.

The following is the text of my Principal’s Address to the High School Graduates of 2013.

globe_gradIt is a pleasure to address you on this, your graduation day.  You should be proud of an accomplishment that marks a milestone in your life.  The comfortable routine to which you have grown accustomed will now significantly change.  You will observe life becoming different for you now that you are graduating from high school.

When I think about where we live and the riches we enjoy as Canadians, I can’t help but think: you should be graduating.  With the advantages we enjoy,  I fully expect all Canadian youth to earn their high school diploma. That is not to say people do not face their challenges in life.  Of course they do.  It is just that we have been given this wonderful opportunity by virtue of where we live.

One thing is clear however: the reason you are graduating has a lot to do with what you are and what you are not.

Let’s start with what you are:

  • We hear about politically unstable countries all the time.  The last political uprising in Canada took place in 1837 – well before Canada was even a country.  You are a citizen of one of the most politically stable nations in the world.
  • Only 15 percent of countries in this world enjoy full democracy. Canada is one of them.  It is difficult if not impossible to rank countries based on how democratic they are, but Canadians enjoy not only fundamental freedoms, but the right to vote, to live and work where they want, and equal benefit of the law without discrimination. You are a citizen of one of the most democratic countries of the world.
  • According to the International Monetary Fund’s ranking of 187 nations from richest to poorest, Canada ranks number 9.  You are a citizen of a tremendously wealthy nation.
  • The wealthiest nations tend to also be the most educated ones as well. Where does Canada rank on this list?  Number one.  You are a citizen of the most educated nation in the world.

Now, let’s consider what you are not:

  • Half of the children in this world live in poverty.  You are not one of them.
  • In the developing world, 1 in 3 children do not have access to adequate shelter,1 in 5 children to not have access to safe drinking water, and 1 in 7 children have no access to health service.  You are not one of them.
  • There are 121 million children worldwide who are not taking part in a program of basic education.  You are not one of them
  • Approximately half the world’s population now live in cities and towns. In 2005, one out of three urban dwellers, or approximately 1 billion people, was living in slum conditions.  You are not one of them.
  • 1.6 billion people — that is about a quarter of the entire world population — live without electricity.  You are not one of them.
  • Approximatley 790 million people in the developing world are chronically undernourished.  You are not one of them
  • There are nearly a billion people in this world unable to read or even write their own names.  You are not one of them.
  • Right now, children are being recruited to fight as soldiers.  In fact, there are presently an estimated 300,000 child soldiers in at least twenty countries.  You are not one of them.

We live in a world that is very unfair.  Where you were born has a tremendous impact on what life has in store for you.  You are living a life of wealth and opportunity that countless people your age cannot imagine or ever hope to experience.

What are you prepared to do about that?  What role will you play in providing for others the opportunities that you yourselves have enjoyed?

You are graduating from high school – as you should be. But I hope that you realize that this is about more than simply graduating from high school. You see, you are also graduating to a higher level of obligation, a higher level of expectation and a higher level of responsibility to improve our world.

I stated at the beginning of this speech that you will observe life becoming different for you now that you are leaving high school. What will be your contribution in making things different for others?

Sources:

The World’s Most Politically Stable Countries and Most Politically Unstable Countries

International Monetary Fund

Time News Feed: And the World’s Most Educated Country Is…

Global rate of adult literacy: 84 per cent, but 775 million people still can’t read KATE HAMMER EDUCATION REPORTER Globe and Mail

Warchild.ca

5 Things All Principals Must Do at Summer Break

lawn chairsIt is the end of the last day of school.  The students have left, staff is trickling out the door, and you can hear the school custodians hard at work moving furniture from the classrooms as they prepare for summertime cleaning.

What happens next is up to you.   You must be  fully prepared to provide leadership to make the upcoming school year a success.  To be able to do that, you need to take some important steps which should include the following.  As principal, what do you have planned for tomorrow?

1. Go home.

I know of school administrators who spend the first week or so of the summer break back at the school tending to duties associated with wrapping up the school year.  They will tell you that the lack of distraction in a generally empty building helps them to concentrate and be more productive.  However, I say that those tasks can and should be dealt with in the weeks and months leading up to the end of the school year.

Inefficient use of time during the school year can indeed contribute to a backlog of activities at the end of June.  Working into the summer is a poor solution to this.  Administrators should instead examine their own practice and make the necessary adjustments to ensure that the tasks they need to complete are done so in a timely fashion.

2. Avoid “drive-by” professional development.

Principals will frequently use the summer months to take a university course or attend a professional development seminar on a topic of interest to them.  That is a reasonable use of time as long as it is targeted PD related to their professional growth plan.

We are frequently presented with PD opportunities that are not directly related to our identified needs.  Sometimes, a PD activity simply sounds interesting. Is that enough reason to pursue such an opportunity?  If you are yearning for an activity, consider bringing balance to your life by engaging in something related to your own personal interests.  Never neglect your own wellness.

3. Disconnect.

Do you check and respond to work related email over the summer?  If so, consider the impact of breaking that electronic tether.

At the end of each school year, I respond to any email and leave the workplace with an empty inbox.  I am largely incommunicado over the summer, and when I return to start the new school year, I inevitably find that inbox to have collected an incredible number of messages.  My strategy is to move every single summertime message into a folder without reading a single one.  In each year that I have done that, I may have had one or two people referencing a message they sent over the summer which I then easily retrieve.  The rest did not seem to make a difference.

Consider the alternative of dealing with work related e-mail every other day over the summer.  If they do not make a difference, why would you allow them to divert attention from your summer break and interfere with your personal time?

4. Recharge.

Some people recharge by getting together with family and friends.  Others revel in the quiet comfort of solitude.  Most people fit somewhere along that continuum.  It is important that you determine what works for you and allow yourself the time to replenish your energy and rest your mind.

5. Plan your return.

Prior to the end of the school year, examine the calendar and pick a date for your return.  Be reasonable, and pick a date that is early enough to give you the time to adequately prepare for the new school year, but late enough to allow you to take full advantage of the summer break.  Selecting a reasonable target date helps you to clearly separate your summer break activities from your work activities.

Never underestimate the importance of life-work balance.

Your summer break is yours to use as you see fit, but do not think for a moment that you are more productive if you keep the focus on school administration over the summer.  There is no evidence to suggest working through the summer makes you more effective.  On the contrary, the most effective administrators are those that have established a healthy life-work balance and respect their own personal wellness.

That is an ideal that should be modelled for all.

Concluding the School Year: The Devil is in the Details

June_Calendar1I write “The Principal in Practice” to share what experience has taught. This is one topic you will not find in a textbook or typically offered as a  professional development opportunity: how to provide effective administrative management in ending the school year.

It is difficult, if not impossible, to create the definitive list of nut and bolt items that need to be addressed as June comes to a close, let alone how to clearly communicate the associated details to the people that need to be informed. That list would not make for particularly engaging reading, and perhaps that is why the topic receives little attention. Yet, overseeing the conclusion of the school year involves critical routine administrative tasks and as Principal, they are your responsibility. What procedures do you have in place to address functions like those listed below, and how do you ensure they are carried out?

Let’s get this cleaned up.

Pick a day and provide a flexible window in which to have teachers take their classes to carry out a locker and classroom cleanup. Co-ordinate this thoughtfully. Do not even consider having every student in the school go out at the same time and start cleaning his or her locker.  That is a recipe for pandemonium. Consult with your school custodians when planning activities related to cleanup and the collection and storage of learning resources.  They will thank you for it.

Streamlining school property management.

Every school likely has some kind of a system to collecting school property and comparing the inventory to that which was distributed earlier in the school year. If you don’t have a system, you are probably spending money to replace lost and damaged resources when those funds should be spent on something related to student learning. We have a system where lost or damaged items are accounted for and the details are sent to a staff member responsible for creating invoices that are in turn sent to parents. My experience is that an invoice for $200 worth of textbooks frequently results in the prompt return of said textbooks and significant relief for the school’s Learning Resources budget.

Dates, deadlines and who is responsible for what.

There are literally hundreds of tasks that need to be completed in winding down the school year. It is not possible to list every one of them, but a general calendar of activities keeps things on track.

Let’s examine one activity that all schools are required to do: reporting marks to the Department of Education at the end of the school year. To do this, office admin staff has to import and process data. That data is generated by teachers who carry out assessments. Those assessment need to be completed by a certain time in order to allow all of this to happen. I am in the habit of identifying specific dates and times for things to happen. It is not unreasonable to require that all teachers have entered all marks and comments into the reporting system by a certain time on a certain day. That timeline needs to be clearly articulated.

A word of advice: give yourself enough time to deal with the inevitable glitches. If your data is housed on a remote server that is also hosting data from numerous other school divisions, know that the server may be operating slowly at the end of June as it processes all that data. Also, remember that when things go wrong you will be on a waiting list for tech support. Factor such delays into your planning.

Let’s be perfectly clear on assessment.

Ideally, you are having ongoing conversations about student assessment and this topic accounts for at least a part of your school based professional development activities. However every school division has a policy around student assessment and you should draw teachers’ attention to it not only at the start of the year but just prior to each reporting period as well. There are so many procedures that teachers need to remember; a quick review of the expectations around student assessment prior to the generation of reports provides clarification and ensures implementation of proper procedure.

How to plan surprise-free graduation and awards ceremonies.

Whether you are planning a high school graduation ceremony or a school based awards night, someone is ultimately responsible for ensuring things happen as they should. As principal, you need to clearly articulate the tasks for which you are taking active responsibility and those which you are delegating to others. However, make sure you have some sort of accountability process in place for those tasks you delegate – some mechanism to assure yourself that the critical functions associated with planning these types of events are fulfilled.  Be aware that delegated tasks that are not attended to in a timely fashion will come back to you for action.  Assign tasks, attach detailed timelines, and follow up to provide support and address challenges as they arise.

Details, details, details: School Supplies and Fees lists.

Who has responsibility for updating and generating these lists? Does your school supplies list include obsolete items? Parents won’t know this and will purchase what you have placed on the list. Don’t waste their time and money by distributing a dated list.

Do parents know students may need things like headphones or data storage devices? Do they have any idea what cloud storage is and how to access it? I recommend your school supplies list is hotlinked to samples so that people have a clear idea as to what they should be purchasing.  The school supplies list is also a place to include your school division’s policy on “Bring Your Own Device” so that people who are purchasing technology for student use are making informed decisions.

Does your school division have a policy on school fees? Are there user fees for consumable items in courses like Home Economics or Industrial Arts? Is the fee schedule current? These things can change from year to year, so consult with your staff so that parents receive accurate information.

This is not a meeting item!

I am a firm believer that anything that can be dealt with in a memo should be dealt with in that fashion. Do not waste valuable staff meeting time talking about any of the above, unless it is a matter that requires a discussion or a decision.

My practice has been to distribute a lengthy memo about 8 weeks prior to the end of the school year that deals with all the “administrivia” that is a necessary part of effective school management. Prefaced by a modest apology about the length that follows, it contains specific details related to year end procedures. Not only does it include critical dates and deadlines, but it clearly states who is responsible for what, to whom reports and documents are to be submitted, and where to find the resources to carry out assigned tasks. During those 8 weeks, I make notations about what worked and what did not, and use that as the basis for revisions that are implemented in subsequent years.

Deliberate attention = good practice.

Efficient practice is critical in saving time and bringing clarity to the complex task of successfully concluding the school year. As Principal, one ideally wants to spend one’s time on matters related to instructional leadership. However, there is more than one dimension to the principalship. Efficient practice will provide you with the time to focus on your priorities.

Ironically, it is the absence of sound planning that draws attention. Deliberate attention on effective school management where roles and responsibilities are clearly articulated contributes to a positive atmosphere and a successful end to the school year.

The Right Tools for the Job: Exploiting Technology for Effective School Administration

In his Diffusion of Innovation theory,  Everett M. Rogers identified the characteristics of groups of people based on how rapidly they embraced an innovation.  Though his research was based on agricultural innovation, his theory holds true across disciplines.  Rogers’ five groups of adopters, from the most enthusiastic to the slowest to adopt included: innovators, early adopters, early majority, late majority, and laggards.

Yes, there are laggards in school administration, though I don’t particularly like the connotations associated with that word.  In most cases, those who are slow to apply new educational technologies have been so not because of any lack of skill or talent, but simply because in the complex world of educational administration, competing demands for time can place technology skill development well down the priority list.

Go with what you know…?

“Go with what you know“ can be a comforting concept.  It frequently occurs that we rely on our tried and true skill set.  Ironically, setting aside a portion of the day to become more proficient at exploiting technology for educational administration has the potential to free up valuable hours for the very functions that school administrators often feel they do not have enough time for.

Email overload, and what do do about it.

Take the wonderful world of email. How often to school administrators rely on this as the sole means of communication with staff and colleagues?  While email is an effective tool, it is woefully inefficient as a means of fostering dialogue amongst a group of people.  Yet because it is the tool we all know, it is frequently over utilized as a means of communication.

Ask a group of school administrators if they would like to reduce the volume of incoming email they face each day. The majority would likely indicate a desire to do that.  Show that same group how to use a discussion board however and only a handful, if any, will embrace and enthusiastically exploit this tool.  Whether it be the anxiety associated with trying something new, the comfort that comes with simply using what you already know, or a combination of those two factors, people will generally resort to their current practice unless the new practice is seen as simple and the advantages are made clear.  Unfortunately, not everything is presented in such a manner.

One highly underutlized resource is the above mentioned discussion board.  This tool is far superior to e-mail communication when the focus is on discussion or collaboration.  In a discussion board, all members can see the contributions and replies of all members.  A question posted on the board has the potential to generate multiple responses which frequently build upon each other to create a rich dialogue.

Discussion boards are also the place to post “information only” items.  I am in the practice of posting all in school memos on a discussion board that is accessible only to school staff.   It is my experience that such items frequently generate questions that I did not forsee.  One can be sure that if one person poses a question or seeks clarity about an information item, others were likely thinking the same thing.

We are frequently sent emails from the school district office with the directive to “forward to Science teachers”, or “forward to staff that you feel may be interested in this topic”.  I don’t have the time to do that, and neither does anyone else in my school need to take time to selectively redirect such messages.  We simply place them on the discussion board where the people that need to see such items may do so.

Also underutilized is the simple tool of instant messaging.  This is effective when you are seeking a quick answer to a direct question.  Whether it is by using a web based system that is frequently built in as part of a school district’s communications system or by text messaging with a cell phone, it is one of the most efficient ways to exchange a dozen or so words with someone with whom you need to connect.  It is immediate and avoids placing yet another email in someone’s inbox – an email that may or may not receive the time sensitive attention it deserves.

I realize that discussion boards and instant messaging are neither new nor cutting edge.  Yet I am frequently surprised to observe the extent to which people continue to rely on what they know and fail to use such simple yet effective resources such as these. Email is a great tool, but if it is the only one in your toolbox, you are likely not exploiting readily available communication technology resources as efficiently as you could be.

It takes more than a single hammer to build a house.  Likewise, a variety of tools are required for effective workplace communication.

Take time to make time.

School administrators should not be afraid to try out new resources as they become available.  One needs to critically analyze how any particular resource can impact on the task at hand and to understand that exploring the resource will take time.  However, investing that time has the potential to pay off in the long run.  Developing a repertoire with regard to technology resources will ensure that regardless of the situation, you will have the right tools for the job.